Despite all the rapid technological advancements in the world of computing for the past 40 years or so, e-mails are still as important and relevant as they can be. Having recent emergence of new information and communications devices that still revolves around it underlines this fact. E-mails to this day are still the go-to tool of communication between parties in business, students with their lecturers and families that are geographically apart.
Like any other medium, e-mail does come with its own inherited complications. Even among professionals, writing an e-mail always posed these questions; will the intended recipient get the true meaning and tone of the message? Are the information relayed across sufficient enough for the whole meaning of the message to be comprehended?
According to New York publisher Will Schwalbe (The Media Report, 2007), bad e-mails are not always about the content but more importantly how vague it can be. Vague e-mailing is when it takes several emails to get the real message across when it can be done in one single e-mail.
Also, the problems with e-mails are not only on the shoulders of the senders. Professor Kristin Byron of Syracuse University (The Media Report, 2007) said that people often misjudge the emotions of e-mails because they are overconfident with their perception of a particular e-mail even when there are few communicational cues in it. Byron further adds that training staff in how to effectively use email is simply overlooked by companies and organizations despite the fact that inappropriate, or sloppy email correspondence can have a negative impact on a company's image or cost them dearly financially.
Since e-mails are also regarded as a publication genre thanks to the popularity of e-mail newsletters, this issue also touches the aspects of ethical publishing. In this context, ethical publishing should be considered at all times when writing an e-mail to ensure that there are no distortions in the communication process. What is more important is the choice of language and words used to diplomatically convey the meaning effectively. Proper capitalization and paragraphing helps greatly to add an understanding dynamics in e-mails. Even the use of emoticons are allowed to explicitly suggest the tone and expression of a sentence or a paragraph in an email, according to its inventor Professor Scott Fahlman (The Media Report, 2007). Even then, Fahlman quickly emphasized that with e-mails today, photos can be attached and videos can be embedded along with the message which effectively replaced the use of emoticons if not compliment it. This makes e-mail a medium of multimodality simply because it culminates more than one mode in a text. (Walsh, 2006)
Truth be told, writing an e-mail is fundamentally no different than writing a letter with only its respective medium being the thing that sets both processes apart. In both instances however, properly disciplined writing ethics must be practiced for the sake of effective and efficient communication as it will not only save time and energy, it may save lives as well.
References:
1. The Media Report (2007), Emotions and email etiquette (transcript), online, retrieved 11 June 2010, from http://www.abc.net.au/rn/mediareport/stories/2007/2064342.htm
2. Walsh, M. (2006),” ‘Textual shift’: Examining the reading process with print, visual and multimodal texts,” Australian Journal of Language and Literacy, vol.29, no.1, p.24-37. (UNISA electronic library).